FAQ

When your package leaves our warehouse, you will automatically receive an email with the tracking number. This message will provide you with the shipping date and confirm when the package has been picked up for delivery to your address. The shipment will be updated as soon as our couriers in Italy take charge of the package and start the delivery.

If you have not received the confirmation email, we suggest checking your spam folder. If you entered an incorrect email or did not receive the communication, contact us and we will provide you with all the updated information about your order. We are here to help you!

We ship our products across Europe every day, and we do our best to ensure you a quick delivery. Once the order is completed, you will receive a confirmation email at the provided address.

Our standard delivery time is 2-10 working days. Some items may take a little longer; such information is indicated on the product page under the availability section. The shipment departs from our warehouse in Italy. The tracking code will be active and the tracking link will be updated only after the package has been registered by our couriers and the final delivery schedule has been provided.

Please note that the indicated delivery times are expressed in working days and do not include weekends or holidays. We encourage you to contact Customer Service only after the expected delivery time has passed if you have not received updates on the status of your shipment. We are here to help you if needed!

If you wish to change or return an item, please visit our Returns and Refunds [HERE] page for all the necessary information. You will find detailed instructions on how to proceed with the return or exchange of the product. If you have further questions or need assistance, our team is here to help you.

We offer one of the widest assortments of motorcycle parts and accessories, including items we have in stock, products stocked by our suppliers, and items on order. Here’s how you can interpret the various product availability statuses:

• Product Available: The product is ready for immediate shipment. We will proceed with sending it in a very short time.
• This product is out of stock, but you can still order it: The product is not currently available in stock, but it will be soon. Shipping will occur within about 15 working days.
• Out of Stock: The product is not currently available and cannot be purchased as it is out of stock with our suppliers.

If you have further questions about availability or shipping times, our customer service is available to provide you with more details.

If you wish to cancel an order, please contact our Customer Service as soon as possible. If the products have already been shipped, it will no longer be possible to cancel the order.

When you pick up the package, it is essential to immediately inspect the packaging. If you notice that the packaging is damaged, note this information at the time of delivery and pick up the package with a "Reservation" from the courier.

Note: Make sure to document the damage at the time of delivery and request to sign with reservation for the receipt of the package.

After opening the package, if you find that the products are damaged, send the return request within 5 working days.

We carefully check the condition of the goods before shipping. If, despite our checks, the product still arrives damaged, we will replace it at our expense after making the necessary verifications. To manage the situation quickly and effectively, we ask you to send us photos of the damaged items and boxes via email.

We carefully check the condition of the goods before shipping. If you receive the wrong product, we will correct the mistake at our expense, subject to verification of the case. We encourage you to always check the received product and verify its compatibility with your motorcycle before proceeding with the assembly.

If you have received the correct product but find that it is not suitable for your needs, please contact us without hesitation. We will guide you in choosing the correct product. Remember to send us photos via email to allow our technical office to examine the case.

Please note that we are not responsible for any damages caused by improper use or ordering errors.

If you do not pick up a package you ordered and do not provide a prior explanation, you will be charged shipping costs. Make sure to pick up your package or contact us in case of problems to avoid additional costs.

For any questions or needs, we invite you to contact our Customer Service exclusively via email at hello@cafetwin.com or by using the contact form on our website. We do not offer phone support, but our team will respond to your ticket as soon as possible to provide you with the assistance you need.