Shipping

STANDARD SHIPPING IN ITALY:

Processing time: 2 working days

Shipping time: 2 working days

Order processing and shipping time: 2 working days
for products available for immediate dispatch, as specified on the product page and in the cart.

Shipping costs are calculated at checkout based on the best rate offered by BRT, FedEx and Poste SDA.

Click & Collect (in-store collection): delivery to the store is free of charge.

Times refer to products available in stock (green light).

STANDARD SHIPPING IN EUROPE:

Processing time: 2 working days

Shipping time: 4/5 working days

Shipping costs are calculated at checkout based on the best rate offered by BRT, FedEx and Poste SDA.

Times refer to products available in stock (green light).

Note: during particularly busy periods such as seasonal sales, Black Friday or the Christmas holidays, shipping times may be subject to slight delays compared to the standard lead times indicated. We always do our best to ensure delivery within the expected time frame, but we ask for your understanding in the event of any delays. For specific updates, please contact our customer service team.

WHEN PURCHASING ONLINE, YOU CAN PAY WITH:

  • PayPal
  • Credit card (Visa, Mastercard, Maestro)
  • PostePay
  • Scalapay
  • Klarna
  • Google Pay
  • Apple Pay

Ordered items are packed with care and handed over to our couriers for shipping.

Deliveries to Calabria, Sicily and Sardinia may require a few extra working days. During sales periods, Black Friday or special promotions, slight delays may occur.

Goods are shipped from our central warehouse in Italy. If some items are not available in the same warehouse, they may be shipped separately at no extra cost.

Once your order has been shipped, you will receive the tracking number to monitor your parcel.

We recommend that you provide the following accurately:

  • First and last name or company name shown on the doorbell
  • Full address without abbreviations
  • Street number (if unavailable, indicate SNC)
  • Correct postcode
  • Town/city and any district
  • County/province (abbreviation)

If you are unable to receive the parcel at home, provide an alternative address where the courier can deliver easily.

Upon delivery, check that the parcel is intact. In the event of tampering, sign with “reservation”.

For more information, write to hello@cafetwin.com