STANDARD SHIPPING IN ITALY WITH BRT:
Processing time: 2 working days
Shipping time: 2 working days
Standard Shipping Costs Italy:
- €6.9 for shipments from 0 to 2 kg
- €7.90 for shipments from 2.1 to 5 kg
- €9.90 for shipments from 5.1 to 10 kg
- €12.90 for shipments from 10.1 to 25 kg
- €17.90 for shipments from 25.1 to 50 kg
+ €6 for cash on delivery payment
Click & Collect: delivery to the store is free
Times refer to products available in stock, all products with a green light.
STANDARD SHIPPING IN EUROPE WITH BRT:
Processing time: 2 working days
Shipping time: 4 working days
Shipping costs are calculated at checkout based on the best rate offered by the BRT and POSTE SDA couriers
Times refer to products available in stock, all products with a green light.
WHEN PURCHASING ONLINE, YOU CAN PAY WITH:
- PayPal
- Credit card from the Visa, Mastercard and Maestro networks
- PostePay card
- Cash on delivery
- Bank transfer
- Scalapay
- Amazon Pay
- Google Pay
- Apple Pay
Ordered items are packed carefully using suitable packaging and entrusted to the BRT courier for shipping
The courier generally delivers within 2/20 working days from the date availability of the items is confirmed.
Deliveries to Calabria, Sicily and Sardinia may require a few extra working days.
Although we always strive to improve the service we offer, slight delays may occur during periods such as sales, Black Friday and special promotions.
Contact our customer service for precise information about your delivery area.
The goods are shipped from our central warehouse in Italy.
If the ordered items are not all available, they will be shipped from different warehouses at no additional cost to the customer.
If the recipient is absent at the time of delivery, the courier BRT will leave a failed delivery notice.
You can arrange delivery for the following days by connecting to the BRT portal.
After 5 days of storage in BRTA warehouses, undelivered shipments will be returned to the sending store.
You can check the progress of your shipment using the consignment note number on the website:
- BRT: https://www.brt.it/
When the shipment leaves our warehouses, you will receive the shipping tracking number to monitor the location of your parcel.
The shipment is sent to the address you specified in the order, so we recommend that you enter your address details very accurately:
- First and last name, or company name shown on your doorbell (e.g. Mario Rossi c/o Diamanti jewellers)
- Address: street, square, etc. without abbreviations (e.g. Via Alessandro Volta)
- House number: this must always be specified; if there isn’t one, enter SNC (Senza Numero Civico)
- Postcode: enter the specific postcode for your municipality or district
- Town/City: enter the name of the municipality and any district
- Province: enter the abbreviation of your province
Please remember to provide us with an address where the courier can find someone to receive the parcel at the time of delivery.
If you cannot receive the parcel at your home, give us the address of someone you trust (relatives, friends) or, if possible, your workplace.
At the time of delivery, we recommend checking that the package and the sealing tape are in good condition and show no signs of tampering.
For more information, write to hello@cafetwin.com
