Refuel information

Returned: Right of withdrawal

Do you want to make your order? No problem we are here to help you!

Here are some small rules:

  • You have 30 days to exercise your right of withdrawal.
  • Return the products in their integrity and in the original packaging, unfortunately we will not be able to reimburse damaged or manipulated products.
  • In the case of damaged products delivered, it is necessary to send the return request within 5 working days.
  • Prepare the package and follow the return rules of your country that you find below.
  • You have only one free return by order, the following are borne by the customer.

Rendered Italy: free

Returns in the Italian territories are always free!Cafe TwinIt will only refund you the price of the product and take charge of the costs of the return shipment.

Here's how to do it:

  • Book independently the return through the portal renderedCLICK HERE
  • Print the shipping label delivered to the nearest post office

All that remains is to wait for our verification on the integrity of the product and you're done.

The reimbursement of an article made is carried out by 14 working days using the payment method chosen during the order.

If you choose to be reimbursed with a Gift Card Or a good time for the emission times are about 3 working days.

N.B. We will refund only the first return, eAid other returns relating to the same order will be borne by the Customer.

Do you have any doubts or question? Contact us HERE

Make Europe:

Are you a European customer and want to make a product? No problem!

Cafe TwinThe cost of the product will reimburse you including shipping costs to your address, while the cost of the return shipment will be borne by the customer.

Here's how to do it:

  • Contact our Customer HERE
  • Wait our authorization for the return
  • Ship your Odine towards our warehouses in via Mesula 12, 00158, Rome

All that remains is to wait for our verification on the integrity of the product and you're done.

The reimbursement of an article made is carried out by 14 working days using the payment method chosen during the order.

If you choose to be reimbursed with a Gift Card Or a good time for the emission times are about 3 working days.

Do you have any doubts or question? Contact usHERE

Reimbursement

Do you need a refund of an order not yet shipped? Contact usHERE