Shipping policy

 

STANDARD SHIPPING IN ITALY:

Processing times: 2 working days

Shipping times: 2 working days

Standard Shipping Costs Italy:

  • 5.9 € for shipments from 0 to 2 kg 
  • 6.90 € for shipments from 2.1 to 5 kg 
  • 7.90 € for shipments from 5.1 to 10 kg 
  • 9.90 € for shipments from 10.1 to 25 kg 
  • 15.90 € for shipments from 25.1 to 50 kg 

+6 € for cash on delivery

Click & Collect:  in-store delivery is free

Times are relative to products available in stock, all products with a green traffic light.


STANDARD SHIPPING EUROPE:

Processing times: 2 working days

Shipping times: 4/5 working days

The shipping cost is calculated at check out based on the best rate from couriers BRT, Fedex and Poste SDA

Times are relative to products available in stock, all products with a green traffic light.

WHEN PURCHASING ONLINE, YOU CAN PAY WITH:

  • PayPal
  • Credit card from Visa, Mastercard, and Maestro circuits
  • PostePay card
  • Cash on delivery
  • Scalapay
  • Google Pay
  • Apple Pay

The ordered items are carefully packed with the appropriate packaging and handed over for shipping to the courier.

The courier typically delivers within 2/20 working days from the date of confirmation of item availability.
Deliveries to Calabria, Sicily, and Sardinia may take a few more working days.
Despite our efforts to continually improve the service we offer, slight delays may occur during periods such as Sales, Black Friday, special promotions.
Contact our customer service for accurate information about your delivery area.

The goods are shipped from our central warehouse in Italy.
If the ordered items are not all available, they will be shipped from different warehouses at no additional cost to the customer.

If the recipient is absent at the time of delivery, the courier will leave a delivery failure notice.

Upon departure from our warehouses, you will receive the tracking number of the shipment to monitor the location of your package.

The shipment is made to the address you specified in the order, so we recommend providing very precise details of your address:

  • Name and surname, or company name indicated on your doorbell (e.g., Mario Rossi c/o Diamanti jewelry)
  • Address: street, square, etc. without abbreviations (e.g., Via Alessandro Volta)
  • House number: must always be specified; if not present, indicate SNC (Without House Number)
  • Postal Code: indicate the specific postal code of your municipality or fraction
  • Municipality: indicate the name of the municipality and any fraction
  • Province: indicate the abbreviation of your province

We remind you to provide us with an address where the courier can find someone to collect the package at the time of delivery.

If you cannot receive the package at your home, please provide the address of a trusted person (relatives, friends) or, if possible, your workplace.

At the time of delivery, we recommend checking that the package and tape used for closure both in good condition and without tampering.

If the package has been tampered with, it is necessary to sign the delivery documents with "reservation" so that the actual contents of the package can be verified later.

For more information, write to hello@cafetwin.com