Shipping Times and Costs

STANDARD SHIPPING IN ITALY WITH BRT:

Processing time: 2 working days

Shipping time: 2 working days

Standard Shipping Costs Italy:

  • 6.9 € for shipments from 0 to 2 kg
  • 7.90 € for shipments from 2.1 to 5 kg
  • 9.90 € for shipments from 5.1 to 10 kg
  • 12.90 € for shipments from 10.1 to 25 kg
  • 17.90 € for shipments from 25.1 to 50 kg

+6 € for cash on delivery

Click & Collect: in-store delivery is free

Times are relative to products available in stock, all products with a green traffic light.

STANDARD SHIPPING EUROPE WITH BRT:

Processing time: 2 working days

Shipping time: 4 working days

The shipping cost is calculated at check out based on the best rates from BRT and POSTE SDA couriers

Times are relative to products available in stock, all products with a green traffic light.

WHEN PURCHASING ONLINE IT IS POSSIBLE TO PAY WITH:

  • PayPal
  • Visa, Mastercard and Maestro credit card
  • PostePay card
  • Cash on delivery
  • Bank transfer
  • Scalapay
  • Amazon Pay
  • Google Pay
  • Apple Pay

The ordered items are carefully packaged with appropriate packaging and entrusted to the BRT courier for shipping

The courier typically delivers within 2/20 working days from the date of confirmation of item availability.
Deliveries to Calabria, Sicily, and Sardinia may take a few more working days.
Although we always strive to improve the service we offer, there may be slight delays during periods such as Sales, Black Friday, special promotions.
Contact our customer service for precise information about your delivery area.

The goods are shipped from our central warehouse in Italy.
If the ordered items are not all available, they will be shipped from different warehouses at no additional cost to the customer.

If the recipient is absent at the time of delivery, the BRT courier will leave a notice of failed delivery.

You can arrange for delivery for the following days by connecting to the BRT portal.
After 5 days of storage in BRT warehouses, undelivered deliveries will be returned to the sending store.

You can check the status of your shipment using the tracking number on the site:

At the time of departure from our warehouses, you will receive the tracking number of the shipment to monitor the position of your package.

The shipment is made to the address you specified in the order, so we recommend that you provide very precise details of your address:

  • Name and surname, or company name indicated on your doorbell (e.g. Mario Rossi c/o jewelry store Diamanti)
  • Address: street, square, etc. without abbreviations (e.g. Via Alessandro Volta)
  • House number: must always be specified; if not present, indicate SNC (Without House Number)
  • ZIP code: indicate the specific zip code of your municipality or fraction
  • Municipality: indicate the name of the municipality and any fraction
  • Province: indicate the abbreviation of your province

We remind you to provide us with an address where the courier can find someone to pick up the package at the time of delivery.

If you cannot receive the package at your home, please provide the address of a trusted person (relatives, friends) or, if possible, your workplace.

At the time of delivery, we recommend checking that the package and the tape used for sealing are in good condition and untampered with.

For more information, write to hello@cafetwin.com