STANDARD SHIPPING IN ITALY WITH BRT:
Processing time: 2 working days
Shipping time: 2 working days
Standard Shipping Costs Italy:
- €6.9 for shipments from 0 to 2 kg
- €7.90 for shipments from 2.1 to 5 kg
- €9.90 for shipments from 5.1 to 10 kg
- €12.90 for shipments from 10.1 to 25 kg
- €17.90 for shipments from 25.1 to 50 kg
+€6 for cash on delivery
Click & Collect: in-store delivery is free
Times refer to products available in stock, all products with a green traffic light.
STANDARD SHIPPING IN EUROPE WITH BRT:
Processing time: 2 working days
Shipping time: 4 working days
Shipping costs are calculated at checkout based on the best courier rate from BRT and POSTE SDA
Times refer to products available in stock, all products with a green traffic light.
WHEN PURCHASING ONLINE IT IS POSSIBLE TO PAY WITH:
- PayPal
- Credit card from the Visa, Mastercard and Maestro networks
- PostePay card
- Cash on delivery
- Bank transfer
- Scalapay
- Amazon Pay
- Google Pay
- Apple Pay
The ordered items are carefully packed using suitable packaging and entrusted to the BRT courier for shipment
The courier generally delivers within 2/20 working days from the date of confirmation of item availability.
Deliveries to Calabria, Sicily and Sardinia may require a few extra working days.
Although we always strive to improve the service we offer, slight delays may occur during periods such as sales, Black Friday and special promotions.
Please contact our customer service for precise information about your delivery area.
The goods are shipped from our central warehouse in Italy.
If the ordered items are not all available, they will be shipped from different warehouses at no additional cost to the customer.
If the recipient is absent at the time of delivery, the BRT courier will leave a failed delivery notice.
You can arrange delivery for the following days by connecting to the BRT portal.
After 5 days of storage in BRTA warehouses, undelivered shipments will be sent back to the sender's shop.
You can check the status of your shipment using the consignment note number on the website:
- BRT: https://www.brt.it/
When it leaves our warehouses, you will receive the shipment tracking number to monitor the location of your parcel.
Shipment is made to the address you specified in the order, so we recommend entering your address details very carefully:
- First and last name, or company name shown on your doorbell (e.g. Mario Rossi c/o Diamanti jeweller's)
- Address: street, square, etc. without abbreviations (e.g. Via Alessandro Volta)
- Street number: this must always be specified; if there isn't one, enter SNC (Senza Numero Civico)
- Postcode: enter the specific postcode for your municipality or district
- Town/City: enter the name of the municipality and any district
- Province: enter your province code
Please remember to provide us with an address where the courier can find someone to collect the parcel at the time of delivery.
If you cannot receive the parcel at your home, please give us the address of someone you trust (relatives, friends) or, if possible, your workplace.
At the time of delivery, we recommend checking that the parcel and the sealing tape used to close it are in good condition and show no signs of tampering.
For more information, write to hello@cafetwin.com
