At Cafe Twin returns are free and easy to manage.
We believe that buying motorcycle accessories online should be a safe and stress-free experience: that's why we offer the possibility to return items at no extra cost, within the specified terms, directly through our dedicated portal.
Just a few steps are needed to generate the label and organise the return shipment. Once we have received and checked the product, we promptly process the refund.
Transparency, speed, and zero hassle: because customising your motorcycle should be a pleasure, not a risk.
At Cafe Twin, shipping is clear, fast and with no surprises.
Orders with products available in stock are prepared in approximately 2 working days. Delivery in Italy generally takes 2 working days, while for Europe the average is 4–5 working days.
We always recommend checking the product page to see if the item is ready to ship or if it requires 7/15 working days for shipping, so you know the exact timescales before purchasing.
Shipping costs are calculated automatically at checkout based on destination. You will always receive the tracking number as soon as the parcel is handed over to the courier, so you can track every stage.
Reliability, transparency and definite timescales: because when you order an accessory for your bike, you just want to think about fitting it.
At Cafe Twin, we are always available, directly and quickly.
You can contact us by email for any enquiries about orders, product compatibility, shipping or returns. We respond as quickly as possible with clear and precise information.
For even more immediate support, you can use our Apple chat bot, available on the website to help you with questions about products, availability, delivery times and general information. It’s a fast and practical tool for getting real-time answers.
Getting in touch with us is simple: real support, with no unnecessary steps.