At Cafe Twin, returns are free and easy to manage.
We believe that buying motorcycle accessories online should be a safe and stress-free experience: that is why we offer the option to return items at no extra cost, within the applicable time limits, directly through our dedicated portal.
Just a few steps are needed to generate the label and arrange the return shipment. Once we have received and checked the product, we quickly proceed with the refund.
Transparency, speed, and zero hassle: because customising your motorcycle should be a pleasure, not a risk.
At Cafe Twin, shipping is clear, fast and with no surprises.
Orders containing products in stock are prepared in around 2 working days. Delivery in Italy generally takes 2 working days, while average delivery times for Europe are 4–5 working days.
We always recommend checking the product page to see whether the item is ready to ship or whether it has shipping times of 7/15 working days, so you know the exact lead times before purchasing.
Shipping costs are calculated automatically at checkout based on the destination. You will always receive the tracking number as soon as the parcel is handed over to the courier, so you can follow every stage of the delivery.
Reliability, transparency and clear lead times: because when you order an accessory for your motorcycle, all you want to think about is fitting it.
At Cafe Twin, we are always available to help, directly and quickly.
You can contact us by email for any request regarding orders, product compatibility, shipping or returns. We reply as quickly as possible with clear and accurate information.
For even more immediate support, you can use our chat bot “Apple”, active on the website to help you with questions about products, availability, delivery times and general information. It is a quick and practical tool for getting answers in real time.
Speaking with us is easy: practical support, with no unnecessary steps.
